Newsflash

EAGLE live @ B2X

August 2008: Service execution tool EAGLE roll out is finished successfully!
B2X Care Solutions is now using the service execution tool EAGLE designed by i-tec worldwide.

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Current Fox Trial

Sony Ericsson is currently running a field test in China to evaluate the use case of the Current Fox in their highend repair centres.
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CRM Tooling for B2X

We are proud to announce that B2X Care Solution assigned I-TEC to develop a CRM Tooling.

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i-tec delivers a lot of repair / optimization tools for frontline and backend service processes to enhance the reparability and to increase the quality of repaired devices.

Key features of all tools are:
  • Automatically tool update
  • Multi language support
  • Reporting of all activities
  • Guided / intuitively handling
According to these feature the frontline tools are designed / developed to be used in frontline repair centres like Point of Sales, Walk-In shops and collecting points.
 
i-tec - Experience goes future!