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Product Quality Analysis

Product Quality Analysis

Generic Analysis

Clustering by probability of root cause:

Environment
Product design
Service Process
Market & Consumer

Key indication points:

Networks (GSM, PDC, CDMA, …)
Single or multiple products affected
Consumer law & behavior
Service data

Specific Analysis

Device & Network:

Special country conditions
Typical Symptom codes
High feature usage
2G, 2.5G & 3G infrastructure

Service Management:

Partner controlling
E2e Service concept & process
Return channel
Mystery returns

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