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Optimized malfunction diagnosis based on current measurement

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End 2 End Process Optimization

End 2 End Process Optimization

Target: Optimize E2E Service Process

Improve repair cost balance
Increase customer satisfaction – TAT reduction

Benefit: Complete E2E Analysis

Neutral view on the processes
Best practice sharing from other countries / regions
Continue optimizing cycle

Potential: Experience min. 10-20% of overall costs

Content: Service Process Chain Assessment

Key performance indicator (KPI) analyses
Repair workshop process and performance
Logistic provider process and performance
Feedback loop & claim validation
Adjustment proposal and action plan

Consulting

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