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Service Repair
Profound cost drivers within a repair loop are overhauling and reverse logistics of defective devices. Charges within the back and repair are made up of the following constituent parts:
- device inbound
- filtering and routing
- diagnostics
- upgrade
- repair
- quality assurance
- device outbound
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Current Fox
Optimized malfunction diagnostics based on current measurement
Error in Electronic Devices
On average, ten percent of all mobile phones are returned by the customers to a service center within the allocated period. Parameters like the type of phone, producer and quality of production process decide this percentage. Moreover the complexity of electronic devices is increasing and complicates a reliable malfunction diagnosis.
The phones in question are checked thoroughly by the service organizations whether they have a malfunction or not. Often the reasons behind customer complaints are simply problems with the mobile network, incorrect handling, a used prepaid card or locked SIM cards.
Already at the service acceptance in telecommunication stores or at the incoming components inspection of a factory, the application of Current Fox is able to reduce the logistics investment because problems with software or the electronic system, as well as mechanical malfunctions are the most frequently breakdowns of mobile phones.
Error in Electronic Devices
On average, ten percent of all mobile phones are returned by the customers to a service center within the allocated period. Parameters like the type of phone, producer and quality of production process decide this percentage. Moreover the complexity of electronic devices is increasing and complicates a reliable malfunction diagnosis.
The phones in question are checked thoroughly by the service organizations whether they have a malfunction or not. Often the reasons behind customer complaints are simply problems with the mobile network, incorrect handling, a used prepaid card or locked SIM cards.
Already at the service acceptance in telecommunication stores or at the incoming components inspection of a factory, the application of Current Fox is able to reduce the logistics investment because problems with software or the electronic system, as well as mechanical malfunctions are the most frequently breakdowns of mobile phones.
Download the complete article as PDF-Document:
DIN EN ISO 9001
In the end of 2009 i-tec has passed the certification according to DIN EN ISO 9001:2008 to give i-tec´s customers even more security in all attendances and proceedings.
Quality takes more than ever center stage. This makes it important to maintain a high level of quality in the international market.
The acceptance given by the ISO certificate award demonstrates the conformance of international quality standards and therefore facilitates the two-way comprehension on both the national and international levels.
Quality takes more than ever center stage. This makes it important to maintain a high level of quality in the international market.
The acceptance given by the ISO certificate award demonstrates the conformance of international quality standards and therefore facilitates the two-way comprehension on both the national and international levels.
Download the complete article as PDF-Document: